Shipping policy

Do you ship insured and how am I protected?
We can ship watches and other luxury goods secured and insured to many countries around the world.
Watches are shipped from our facilities in Miami, Florida, but some jewelry items and accessories may be shipped from a separate hub in a different state or country.
If you're ordering a luxury watch, or another item that goes through our Miami hub, your country is on our list of insured countries, and the value of your order is less than the maximum insured amount for that particular country, then we can ship it to you insured (click here for a list of insured countries and maximum insurance limits).
If the country is not on the aforementioned list or the value of your purchase exceeds the maximum insured amount, then the shipment would pose too much of a financial risk to you. If that is the case, you are much better off having the watch either shipped to someone you trust who lives in an insured country and can deliver it later to you or picked up by a trusted friend or close relative at our Miami location.


What is the cost of shipping?
The cost of shipping varies and depends on the order item(s), value of the shipment, and the shipping destination.

Do you ship to my country?
To protect our customers, we prefer to ship watches, and other luxury goods that are coming from our Miami center secured and insured. Shipments are collected and delivered to FedEx (for both domestic and international shipments). Consequently, it is important that international customers make sure of three things when ordering a luxury watch from us:
1. That their country is on our list of insured countries (see the list by clicking here);
2. That the maximum insurance coverage (in USD on the list above) exceeds the value of the products they are buying; and
3. That they are familiar with Customs duties and taxes (if any) in their country.
Placing an order from a country for a luxury watch with a very low insurance limit is not recommended and would have to be undertaken at the customer’s own risk.

In the unlikely event, a package is lost in transit, a replacement will be shipped upon the courier's acknowledgment of package loss and remittance of payment for the claim.